Support

Video Walkthrough

What This Page Solves

Maintains customer support contact settings so staff and users can reach help through the right channel.

Entry

• Open this page from its module navigation.
• Module: settings

Before You Start

• Confirm active support email/phone/channel managed by your team.
• Prepare SLA or response window text if this page exposes help info.
• Remove outdated support contacts only after the new channel is verified.

Steps

1. Update support contact fields (email, phone, chat link) with current official details.
2. If multiple channels exist, mark the primary one for urgent requests.
3. Save changes and revisit the page to confirm all support fields persist.
4. Send one test inquiry to verify routing reaches the support owner.

Acceptance Checklist

• Support contact data is current and reachable.
• Primary channel designation is correct.
• Test inquiry arrives at the expected support inbox/endpoint.

FAQ

Why does the update not show immediately?

Check cache/filters, then refresh the page and reopen related detail view.

Why are results different across staff accounts?

Compare salon scope, date filters, and role permissions before further troubleshooting.

Page Metadata

• Module：settings
• Route：CustomerService