Redemptions

Video Walkthrough

What This Page Solves

Tracks redemption records to resolve disputes and monitor fulfillment status.

Entry

• Open this page from module navigation.
• Module: loyalty

Before You Start

• Confirm target date range and redemption status filters.
• Prepare transaction/customer references for dispute checks.
• Know fulfillment SLA and escalation owner.

Steps

1. Filter redemption records by status, date, and member.
2. Open disputed or pending records first for verification.
3. Update status or attach follow-up notes where required.
4. Confirm list and detail show synchronized fulfillment states.

Acceptance Checklist

• Redemption records are traceable by member and transaction.
• Pending/disputed cases have clear next actions.
• Fulfillment status remains consistent across views.

FAQ

Points total looks incorrect

Review issue/redeem logs in the selected date range and verify rule version at that time.

Reward cannot be redeemed

Check reward stock, eligibility constraints, and member point balance.

Page Metadata

• Module: loyalty
• Route: LoyaltyRedemptions