Message Detail

Video Walkthrough

What This Page Solves

Unifies conversation handling and reduces missed or duplicate replies.

Entry

• Open this page from its module navigation.
• Related SOPs: /en/docs/02-daily-sop, /en/docs/07-communication-tools
• Module: messages

Before You Start

• Confirm current salon, account, and role.
• Confirm target object for this operation.
• For batch/state changes, confirm scope before execution.

Steps

1. Validate filters/date scope and context first.
2. Locate target record and run the core action.
3. Re-check result in related views (list/detail/parent).
4. If anomaly appears, log id/time/operator and escalate per process.

Acceptance Checklist

• Core action completes successfully.
• Result is consistent across related pages.
• Handoff can describe affected object, action, and current state.

FAQ

Why does the update not show immediately?

Check cache/filters, then refresh the page and reopen related detail view.

Why are results different across staff accounts?

Compare salon scope, date filters, and role permissions before further troubleshooting.

Page Metadata

• Module: messages
• Route: MessageDetail