Google Reviews

Video Walkthrough

What This Page Solves

Helps teams triage and respond to Google reviews to protect reputation and improve service recovery.\n

Entry

• Open this page from module navigation.
• Module: google

Before You Start

• Confirm response policy tone for positive, neutral, and negative reviews.\n- Identify reviews requiring urgent follow-up or escalation.\n- Collect case facts before replying to complaint-type reviews.\n

Steps

1. Sort reviews by rating/date and open priority items first.\n2. Draft response with clear acknowledgment and action-oriented language.\n3. Post response and mark internal follow-up for unresolved service issues.\n4. Track response status and monitor new feedback trends.\n

Acceptance Checklist

• Priority reviews receive timely and policy-compliant responses.\n- [ ] Escalation cases are tracked with owner and next step.\n- [ ] Response history is visible for accountability.\n

FAQ

Why does the update not show immediately?

Check cache/filters, then refresh the page and reopen related detail view.

Why are results different across staff accounts?

Compare salon scope, date filters, and role permissions before further troubleshooting.

Page Metadata

• Module: google
• Route: GoogleReviews