Member Reviews

Video Walkthrough

What This Page Solves

Maintains member review content visibility and moderation state for trust management.

Entry

• Open this page from module navigation.
• Module: salon-member

Before You Start

• Confirm review moderation policy before edits.
• Identify reviews requiring hide/respond/escalation action.
• Capture context for disputed review cases.

Steps

1. Open member reviews and filter by rating/status/date.
2. Update visibility or response status for target reviews.
3. Save changes and verify review list state updates.
4. Escalate unresolved complaint reviews with owner notes.

Acceptance Checklist

• Review states match moderation policy.
• Visibility/response updates persist correctly.
• Escalation cases are documented and traceable.

FAQ

Why does the update not show immediately?

Check cache/filters, then refresh the page and reopen related detail view.

Why are results different across staff accounts?

Compare salon scope, date filters, and role permissions before further troubleshooting.

Page Metadata

• Module: salon-member
• Route: EditMemberReviews