Loyalty Reward Detail

Video Walkthrough

What This Page Solves

Shows detailed reward configuration for auditing conditions, stock, and redemption constraints.

Entry

• Open this page from module navigation.
• Module: loyalty

Before You Start

• Confirm you opened the correct reward item.
• Review recent edits if redemption issues were reported.
• Gather policy reference for any disputed rule values.

Steps

1. Inspect reward detail fields: cost, stock, validity, eligibility.
2. Check condition logic and member scope constraints.
3. Edit/correct fields when mismatch is found and save.
4. Reopen detail and verify updates are reflected consistently.

Acceptance Checklist

• Reward detail matches policy and campaign intent.
• Condition fields are consistent and enforceable.
• Updated values are visible after reload.

FAQ

Points total looks incorrect

Review issue/redeem logs in the selected date range and verify rule version at that time.

Reward cannot be redeemed

Check reward stock, eligibility constraints, and member point balance.

Page Metadata

• Module: loyalty
• Route: LoyaltyRewardDetail