Points Settings

Video Walkthrough

What This Page Solves

Configures loyalty program defaults such as point validity, earning basis, and redemption limits.

Entry

• Open this page from module navigation.
• Module: loyalty

Before You Start

• Confirm approved loyalty policy version before edits.
• Check whether changes affect existing points retroactively.
• Align rollout timing with customer communication plan.

Steps

1. Open settings and review current earning/redemption defaults.
2. Update validity window, limits, and rule toggles as approved.
3. Save settings and reopen page to verify persistence.
4. Run one test issue/redeem scenario to confirm behavior.

Acceptance Checklist

• Loyalty defaults match approved policy.
• Settings persist correctly after save.
• Test scenario reflects intended rule behavior.

FAQ

Points total looks incorrect

Review issue/redeem logs in the selected date range and verify rule version at that time.

Reward cannot be redeemed

Check reward stock, eligibility constraints, and member point balance.

Page Metadata

• Module: loyalty
• Route: LoyaltySettings