Journey Preview

Video Walkthrough

What This Page Solves

Provides end-to-end simulation of journey flow before activation or major edits.

Entry

• Open this page from module navigation.
• Module: marketing

Before You Start

• Select the correct journey version for preview.
• Prepare sample customer profiles to test branch conditions.
• Define pass criteria for content, timing, and routing.

Steps

1. Run preview mode from entry trigger through final step.
2. Inspect branch decisions and message outputs at each node.
3. Record any mismatches between expected and actual flow.
4. Return to edit screens to fix issues and rerun preview.

Acceptance Checklist

• Preview flow matches designed journey logic.
• Message output and timing meet campaign requirements.
• All critical branch paths are validated before activation.

FAQ

Journey triggered unexpectedly

Check trigger conditions and audience overlap, then inspect execution log timestamps.

Journey did not send messages

Verify channel availability, schedule window, and step status (active/paused).

Page Metadata

• Module: marketing
• Route: JourneyPreview