Edit Journey Step

Video Walkthrough

What This Page Solves

Edits a single journey step including trigger condition, delay, and outgoing message behavior.

Entry

• Open this page from module navigation.
• Module: marketing

Before You Start

• Locate the exact step to modify and confirm dependency with neighboring steps.
• Prepare updated copy and trigger conditions before editing.
• Check that change will not break active customer paths.

Steps

1. Open step editor and review current trigger/delay/action settings.
2. Update condition, timing, or message content as needed.
3. Save step and run validation checks for journey integrity.
4. Preview step transition to ensure next-step routing still works.

Acceptance Checklist

• Step changes persist and pass validation.
• Trigger and delay rules behave as intended.
• Journey transition remains intact after edit.

FAQ

Journey triggered unexpectedly

Check trigger conditions and audience overlap, then inspect execution log timestamps.

Journey did not send messages

Verify channel availability, schedule window, and step status (active/paused).

Page Metadata

• Module: marketing
• Route: EditJourneyStep