Loyalty Points

Video Walkthrough

What This Page Solves

Provides a program-level view of points issuance, reward usage, and redemption trends.

Entry

• Open this page from module navigation.
• Module: loyalty

Before You Start

• Confirm reporting period and store scope before reading metrics.
• Identify KPIs to track: issued points, redeemed points, active members.
• Check recent rule changes that may affect trend interpretation.

Steps

1. Open overview and apply date/member segment filters.
2. Review top-level point balance and redemption conversion metrics.
3. Identify anomalies (sudden spikes, drop in redemption, high expiry).
4. Create follow-up actions for rule tuning or campaign adjustments.

Acceptance Checklist

• Overview metrics align with selected scope and period.
• Anomalies are identified with likely causes.
• Follow-up actions are documented for operations/marketing.

FAQ

Points total looks incorrect

Review issue/redeem logs in the selected date range and verify rule version at that time.

Reward cannot be redeemed

Check reward stock, eligibility constraints, and member point balance.

Page Metadata

• Module: loyalty
• Route: LoyaltyOverview